Terms of service

Terms of Service

Effective Date: 01 December 2025

These Terms of Service (“Terms”) govern your use of the [Your Store Name] website, products, and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. About Us

Q Lash Studio PTY LTD
ABN: 58 691 881 820
Website: www.qlashstudio.com.au
Email: admin@qlashstudio.com.au

We supply professional and retail lash and brow beauty salon products within Australia.

2. Eligibility & Professional Use

Some products sold by QLash Studio are intended for professional use only.

By purchasing professional-grade products, you confirm that:

  • You are appropriately trained, certified, or qualified to use them, and

  • You understand and accept all risks associated with professional beauty treatments.

We are not liable for misuse of products or treatments performed without proper training.

3. Product Information & Accuracy

We take reasonable care to ensure all product descriptions, images, pricing, and availability are accurate. However:

  • Colours and packaging may vary slightly

  • Product availability may change without notice

  • We reserve the right to correct errors at any time

4. Orders & Payments

  • All prices are listed in AUD and include GST unless stated otherwise.

  • Orders are only confirmed once payment has been successfully processed.

  • We reserve the right to refuse or cancel any order (including suspected fraud or pricing errors).

5. Shipping & Delivery

  • Delivery times are estimates only and not guaranteed.

  • We are not responsible for delays caused by couriers, customs, or external factors.

  • Risk passes to you once the order is delivered to the address provided.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and Australian Consumer Law.

Due to hygiene and safety reasons:

  • Opened or used lash and brow products are not eligible for change-of-mind returns

  • Faulty or incorrect items are eligible for remedies under ACL

Please refer to our Return & Refund Policy for full details.

7. Consumer Guarantees (Australian Consumer Law)

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

You are entitled to a replacement, repair, or refund if a product:

  • Is faulty

  • Is not fit for purpose

  • Does not match its description

8. Liability & Disclaimer

To the maximum extent permitted by law:

  • We are not responsible for allergic reactions, injuries, or adverse outcomes resulting from product use

  • Products are used at your own risk

  • We are not liable for indirect, incidental, or consequential damages

Always conduct patch tests and follow manufacturer instructions.

9. Intellectual Property

All content on this website (including logos, text, images, and product descriptions) is owned by QLash Studio and may not be copied, reproduced, or distributed without written permission.

10. User Conduct

You agree not to:

  • Use our website for unlawful purposes

  • Interfere with site security or functionality

  • Submit false or misleading information

We reserve the right to suspend or terminate access for breaches of these Terms.

11. Third-Party Services

Our website may use third-party services (e.g. payment processors, couriers). We are not responsible for the actions or policies of these third parties.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy, which complies with the Australian Privacy Act 1988.

13. Changes to These Terms

We may update these Terms at any time. Changes will be effective once published on our website.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia (or your chosen state), and any disputes will be handled in Australian courts.

15. Contact Us

If you have any questions about these Terms:

📧 Email: admin@qlashstudio.com.au
📍 Business Address: 10/152 Woogaroo St., Forest Lake QLD 4078